Refund Policy

You can cancel at any time in your Cloud account. Your plan stays active until the end of the month you have already paid for, and then it is not renewed.

Nothing is charged during a free trial. Cancel before it ends and you pay nothing. If you do not cancel, your first payment is taken when the trial ends.

Payments are not refunded for the part of a month you do not use, including when you cancel partway through it.

We refund a payment that should not have been taken: if you were charged twice for the same month, or charged after you cancelled. We also refund wherever the law requires it.

If we stop offering MausBot Cloud for reasons that are not about you, we refund the time you have paid for and not used, as our terms say.

Email milind.soni@supamaus.com from the address on your Cloud account, with the date of the payment or the order number on your receipt, and tell us what went wrong. We will confirm by email when the refund is issued.

Refunds are processed by Dodo Payments, our merchant of record, back to the payment method you used. Your bank or card issuer may take several business days to show it.

This policy does not affect any rights you have under the consumer law where you live.